We hope that you’ll love everything you ordered from bananaboxers.com. But if you are not satisfied, you can return or exchange it within 14 days after receipt.

Note: We aren’t able to accept returns or exchanges unless they have been authorised by our Customer Service team  info@bananaboxers.com. If you want to return or exchange, please contact us to provide your Order Number and state the reason. After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

We’re sorry you didn’t love your order from bananaboxers.com. Read the instructions below to learn more about returns or exchanges.

Order Cancellation

  1. For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
  2. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.
  3. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Return/Exchange Process

  1. Items can be returned or exchanged within 14 days after receipt. Note that overdue requests may not be accepted. We do not accept returns of sale boxers, these can be exchanged if they are in their original packaging. 
  2. Return shipping fees are at the customer’s own expense.
  3. We’ll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
  4. If you would like to exchange an item, please send it back to us in the original packaging with a note of what you would like instead and a stamped addressed envelope for us to send the replacement pair back to you. 

Note: All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at info@bananaboxers.com.

For further inquiries:

If you have any further questions, please contact our customer services at:  info@bananaboxers.com.

34 Kelfield Gardens, London, W10 6NB

Phone:  +44 7919 096751