Frequently Asked Questions

What are your products made of?

   – All of our boxer shorts are made of 100% cotton poplin, it is a lovely soft cotton which washes extremely well. We select the soft cotton which is also durable and ensures that our boxers last for years and wash brilliantly. The cotton we use is printed with our bespoke designs in minimal quantities. 

Where are your boxer shorts made?

   – Our boxer shorts are made in New Delhi, India. We have been working with the same family run factory for over 15 years and all our products are produced there. We are lucky to partner with such a reliable business out in India, have visited many times and are so lucky to have such a high quality production line. 

Who designs the prints on your boxer shorts?

   – We design all of the prints on our boxer shorts, they are exclusively printed for us and produced in small quantities, unfortunately this means that when they are sold out that is it. 

Do you focus on sustainability?

   – Yes! Our supply chain is really important to us and we are continually working to ensure we reduce our environmental footprint. We don’t work on a seasonal production line and we therefore don’t have waste stock, we print a certain amount of meters of fabric and make all of this into boxers leaving no waste fabric. Our fabric is cotton, which is biodegradable and it is sustainably sourced. We use recycled plastic buttons and our packaging is recyclable. We use postage bags made from sugar cane. We will be publishing further information on our sustainability background shortly. 

How can I place an order on your website?

   – To place an order, simply browse our product pages, select the desired items you wish to purchase and the size, and add them to your cart. Proceed to checkout, fill in your shipping details, and complete the payment process.

What payment methods do you accept?

   – We accept various payment methods allowing customers to pay with credit/debit cards. We use Stripe and PayPal payment platforms – allowing customers to pay with Visa, Mastercard, American Express and Apple Pay. 

What is your returns policy?

 – We allow returns of boxers within 14 days, for hygiene reasons we ask that all items are returned to us unworn and in their original packaging. Please see our returns policy page for further information. 

What is your exchange policy?

   – We ask that we exchanges are made within 14 days of purchasing your boxers and are happy to exchange as long as the boxers are returned in their original packing, unopened and unworn. Unfortunately we can’t cover the cost of returns postage as we don’t mark-up postage and we keep our margins small on the products. We ask that the boxers are returned to us with a note of which you would like to change them to and a stamped addressed envelope to send the replacement pairs in. Thank you!

Are there any additional costs, such as taxes or shipping fees?

   – For UK orders, the final price displayed during checkout includes the product cost and any applicable taxes or shipping fees. Unfortunately, due to Brexit, there are now charges on import for some countries which vary across Europe, please check the terms of the specific country you are shipping in. 

How do I contact customer support?

   – You can reach our customer support team through the “Contact Us” page on our website. We typically respond within 24 hours on weekdays and are here to assist you with any inquiries, concerns, or issues.

Is my personal information secure when shopping on your website?

   – Yes, we take the security of your personal information seriously. Our website employs encryption technologies to protect your data, and we do not share your information with third parties.

How can I sign up for newsletters or promotional updates?

   – You can subscribe to our newsletter on the homepage or during the checkout process. By subscribing, you’ll receive updates on new arrivals, promotions, and exclusive offers. You can also manage your subscription preferences in your account settings.

Can’t find the answer you’re looking for?

Please email us:  info@bananaboxers.com or

Phone: +44 7919 096751

We usually respond within one business day.