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Terms and Conditions

Welcome to bananaboxers.com website terms and conditions for use.

The terms and conditions apply to bananaboxers.com.  By placing an order with us you are agreeing to accept these terms and conditions.

If you do not agree with the terms and conditions set out below, you should not use or access this website.

You must be eighteen years of age or above to use this site.  If you are under eighteen, you may only use this site in conjunction with, and under the supervision of a parent or guardian.  If you do not qualify please do not use the site.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

You may browse our web site without registering, however you must register as an online customer in order to buy items via our website. When you register as an online customer, your username will be your valid email address and you will be asked to create a password.

You are entirely responsible for all actions taken under your username, whether by you or by any other person. It is your responsibility to keep your username and password safe.

When you register as an online customer, you agree that:

1. Any information which you provide shall be true and accurate in all respects.

2. You will notify us immediately of any changes to this information

Definitions

“Conditions” means these terms and conditions and the Special Conditions; “Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Special Conditions” means the terms and conditions in the Product Description; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration; “We/us” meansbananaboxers.com; “Website” means the website located at www.bananaboxers.com or any subsequent URL which may replace it; “Cookies” means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this Website.

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Product Description

Products displayed on this website are available only whilst stocks last. We have taken every care to ensure that the descriptions and specifications of our products are as accurate and possible. Every effort has been made to show the product colours as accurately as possible – we cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you.

All photographs, descriptive matter and specifications issued on the website and any description or photograph contained in bananaboxers.com are issued or published for the sole purpose of giving an approximate idea of the products described in the website and will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

Pricing & Payment

Your contract for purchases made through bananaboxers.com is with Banana Boxers limited and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

Prices displayed on our website are in Pounds Sterling and unless otherwise indicated are inclusive of VAT. Prices quoted are exclusive of postage and packing which will be charged at the rates specified in the delivery section. Payments can be made using Paypal

Acceptance of your Order

Orders placed with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available and that all goods and applicable charges have been paid in full.

We will confirm our acceptance of your order – on receipt of cleared funds – by email (where a valid email address is provided)

Delivery

Most orders are dispatched within 24 hours – subject to payment and stock availability. If any items are out of stock, we will advise you as soon as practicable.

Postage and packing charges are as follows:

UK

Standard – £3.50 per order. Allow 10 working days.

First Class –  £5.50. Allow 3 working days.

Express – £10.00, guaranteed next working day. Orders must be placed before 2pm Mon-Fri. Orders placed after 2pm will be dispatched the following working day.

International

There is a standard International Delivery Charge of £15.00

Lost Parcels

We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days of the order date.  For international destinations we must be informed within 35 days.  Failure to do this can affect our ability to trace the parcel and issue any refund due.  Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deem lost in transit by Royal Mail.

Website

While Banana Boxers takes reasonable steps to ensure a reliable service, we do not guarantee that your use of this website will be uninterrupted and error free. We will not be held responsible for your use of other websites accessed via links from our website. Such links are not controlled by us nor do we endorse them. The website may only be used for lawful purposes and in a lawful manner.  You agree to comply with all applicable laws, statutes and regulations regarding bananaboxers.com and any transactions on or through it.  Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

bananaboxers.com reserve the right to:

1. modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

2.  change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Returns/Exchange Policy

If you wish to return an item, please follow our Returns Procedure.

1. You must notify us within 48 hours of receiving your order either by email: lottie@bananaboxers.co.uk or telephone: 07919096751, quoting your name and order number.

All items must be returned in new, unworn and unused condition with original garment tags still attached, 14 days after receipt. Banana Boxers will not accept returns of non-faulty items that have been worn, used and/or garment tags removed. In such cases, the item will be returned to the customer.

If you wish a refund, we will credit the original purchaser’s card for the sum paid minus postage costs. Please note that postage costs will apply for exchanges.

All refunds and exchanges for goods purchased via our website or by telephone must only be made through our website. Goods purchased via our website or by telephone may not be returned to any of our shops under any circumstances.

Please send all returns to:

Banana Boxers, Returns Department, The Old Vicarage, Chittoe, Chippenham, Wiltshire, SN15 2EL.

Please note that the customer is responsible for all postage costs incurred when returning items. Banana Boxers will not offer a refund on returned items, which are lost or damaged in the post.  We strongly recommend that items are returned using registered post and that you keep your proof of posting certificate.

Banana Boxers will only reimburse postage costs in the case of faulty, damaged or incorrect supply of goods.

Sale items are non-refundable

Please Note: Refunds can take up to 28 days to process.

Disclaimer

Please ensure that the e-mail address you give to us is correct.  All order confirmations will be sent to this address and it is your responsibility that your mailbox is in proper working order. You assume the consequences for transmission or operational failures in using this website, the user shall agree to indemnify us against all claims, liability, damages, losses and costs arising from any breach of these conditions by the user or the use by any person accessing the website using user’s membership information.

Copyright

All of the rights, including copyright and database rights, contained in this website are owned by Banana Boxers and you must not copy or dispatch any of the information contained in it.  You further agree that you shall only use the website for legitimate, lawful purposes, and any other use shall only be permitted with the written consent of Banana Boxers.